Credit manager
Decide whether your company should lend money to a person or business or let them have goods and services before they have paid for them.
Also known as: credit controller

About the job
What it's like
You would decide whether your company should lend money to a person or business or should let them have goods or services before they have paid for them.
If you do give them credit, you’d also agree with them how quickly they should pay back the money they owe your company.
You could work for a finance company or for any company that sells goods or services.
You’d lead a team which would assess whether a customer might borrow the money and not pay it back, or take goods and services and not pay for them.
You could focus either on commercial credit where you’d deal with business customers or consumer credit where you’d deal with money borrowed by members of the public.
In either area, you would:
Check customers’ credit rating with banks and credit reference agencies
Decide whether to offer credit
Set up the terms of credit and make sure that the customer pays on time
Negotiate repayment plans
Stop supplies of goods if business customers are late in paying
Start legal action to recover debts if necessary
In insolvency or bankruptcy cases you would liaise with other companies who are owed money, arrange for sheriff officers to reclaim the goods, or deal with the liquidators if a company’s assets are to be sold off.
You’d manage a team of credit controllers or accounting technicians.
In a smaller company, you might also do general accounting and administrative work.

Hours
In a full-time job you would work between 35 and 40 hours a week Monday to Friday. Overtime may be necessary at busy times such as the end of the financial year. Part-time work may be available.

Environment
You would be mainly office-based.

Travel
You might travel to visit customers or attend court.
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Related industries
Many jobs can be done in lots of different industries. We've highlighted the ones we think are most important for this job.
Financial and professional services
Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Top specialised skills
These are the top specialised skills that have been found in job vacancies across Scotland. From March 2024 to March 2025.
- credit control
- invoicing
- accounts receivable
- cash collection
- credit management
- credit risk
- cash posting
- cash flow improvement
- business credit reports
- bipoc issues
Meta skills
Here are some of the meta skills you'll need to do this job.
- negotiating
- making decisions
- reliable
- time management
- taking initiative
- managing resources
- attention to detail
- observation
- working with numbers
- verbal communication

Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore each section to find more information about getting into this career.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
Accounting
Business
Economics
Maths (Mathematics)
Skills for Work: Financial Services
Foundation Apprenticeship: Financial Services
Foundation Apprenticeship: Accountancy
Applications of Mathematics
You can get a head start in this career by doing a Foundation Apprenticeship in S5 and S6.
You'll get an SCQF level 6 qualification which is the same level as a Higher. You'll also learn new skills and gain valuable experience in a work environment.
Discover what's on offer at your school on Apprenticeships.scot.
You would need qualifications at SCQF level 4 to 5 or equivalent qualifications; or a Modern Apprenticeship in Accounting (SVQ levels 2-4) or Providing Finance Services (SVQ level 2/3); or other relevant professional experience/qualifications.
Qualifications that demonstrate customer service skills and understanding of finance such as Skills for Work Financial Services (SCQF level 5) or a Higher National Certificate (SCQF level 7), Higher National Diploma courses (SCQF level 8) in business or financial services.
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