Dispatcher

You would arrange transport for people who have no other way of getting to health appointments safely and on time.

Patient transport services (PTS) are part of the scheduled care ambulance control team. The service is usually for people who are elderly, have disabilities, or are frail and vulnerable.

You would:

• Deal with requests for transport from patients, relatives and healthcare professionals

• Take accurate records of patients’ details

• Make decisions on the best use of vehicles and drivers

• Book transport slots for the same day, the following day or up to eight weeks ahead

When deciding on the best form of transport, you would ask about the patient and the level of support needed on their journey. You would think about whether the patient can walk, whether they need a wheelchair and whether they will need a stretcher.

Most jobs are in the National Health Service (NHS), working for the Scottish Ambulance Service. The NHS salary for this role is covered by the Agenda for Change pay rates. You can check the salary for this role on the NHS Careers website.

• Scottish Ambulance Service - How it works, about the job roles and experiences of people who use the Service

• Disclosure Scotland – more about the Protecting Vulnerable Groups Scheme