Insurance claims handler

You would check information from people who are claiming for money from their insurance company because they’ve had an accident or problem.

You would check that when people make a claim on their insurance policy that they are entitled to receive money because of the problem they’ve experienced. For example, this could be because their house or car has been damaged in an accident or crime. Or a person might need money because they are too ill to work or their pet is sick.

You’d organise to pay the money to them, up to the limit agreed when they signed up to the policy.

You would:

• Take details when a customer reports a claim

• Send them claim forms

• Explain the claims process to customers

• Check that the person has kept up the payments for the insurance policy

• Check insurance claims that the policy covers the claim

• Collect information such as receipts, photographs or valuations

• Tell customers how their claim might affect their future insurance payments

• Arrange payments on straightforward claims

• Refer doubtful, complex or high-value claims to a claims manager

You might also arrange for trades people to make repairs to property or buildings which have been damaged.

With experience, you could work as a claims negotiator, investigating more complex claims and negotiating with solicitors, insurers and clients before agreeing to pay out.

• Chartered Insurance Institute - professional body for the global financial services profession