Resort representative

You would arrange trips, answer enquiries and sort out problems for people on holiday in a resort so they have a good time.

You would be based at the resort. When people arrive you would hold a welcome meeting to give people information about the facilities and local attractions.

You would:

• Meet groups of holiday-makers when they arrive at the airport

• Accompany them by coach to their accommodation

• Tell them about resort facilities and local attractions

• Arrange a regular time to pass on information and deal with questions and problems

• Update an information board or a folder at each hotel

• Arrange, and sometimes go on, excursions and sightseeing trips

• Arrange car or ski hire

• Keep records

• Write reports about complaints and incidents such as illness

Throughout their holiday you would be there to make sure people have a good time. You would suggest activities people might like to do, explain the arrangements and sell the tickets.

You would also be on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation. Sometimes people may be anxious or upset so you’d need to be tactful and patient.

You’d need to be outgoing and enjoy meeting people. Your employer will usually give you a uniform.

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